Return&Refund Policy

Thank you for choosing our handmade products at the CoolLinen store.

We take pride in creating custom-made orders that meet your unique preferences. Please read our refund policy carefully before placing your order.

Returns: Due to the personalized nature of our products, we do not accept returns for a refund. All orders are made to your specifications and cannot be resold. However, if you encounter any issues with your order, please contact us within 14 days of receiving your purchase. We will gladly work with you to find a suitable solution.

Exchanges: We understand that occasionally there may be a need for an exchange. If you wish to exchange your item, please contact us within 14 days of receiving your purchase. We will provide instructions on how to proceed with the exchange. Please note that any shipping fees associated with returning the item to us will be the responsibility of the customer.

If you are unsure about the color of the product, we highly recommend ordering our fabric samples first. This will allow you to assess the colors and textures before placing your order. Please visit our website or contact us for more information on how to order fabric samples.

Damaged or Defective Items: In the rare event that your item arrives damaged or defective, please reach out to us as soon as possible. We may request photos or additional information to assess the situation. Once we have verified the issue, we will work with you to provide a suitable resolution, which may include a replacement or refund.

Please don't hesitate to contact us if you have any questions, concerns, or problems with your order. You can reach us at coolcoollinen@gmail.com or any other preferred method. Our dedicated customer support team will be happy to assist you.

Please note that as a small company producing handmade items, we greatly appreciate your understanding and support. We strive to ensure your satisfaction with every purchase and will do our best to address any issues that may arise.

Thank you for choosing CoolLinen. We look forward to serving you!

CoolLinen Store