Privacy policy

This Privacy Policy explains how CoolLinen ("we", "us") collects, uses and protects your personal information when you visit or buy from coollinen.store.

Information we collect

  • Order information: your name, shipping and billing address, email address, phone number and the items you order. Payments are processed by our payment providers; we do not see or store your full card details.
  • Account and newsletter information: if you create an account or subscribe to our newsletter, your email address and preferences.
  • Messages: information you send us by email, chat or contact forms, for example custom-size requests or embroidery texts.
  • Device and usage information: collected automatically through cookies and similar technologies, such as your browser, IP address and the pages you view.

How we use your information

  • to make, ship and deliver your order and keep you updated about it;
  • to answer your questions and provide customer support;
  • to send you our newsletter and offers, if you have subscribed (you can unsubscribe at any time using the link in every email);
  • to prevent fraud and keep our store secure;
  • to understand how our website is used and improve it.

Who we share it with

We do not sell your personal information. We share it only with service providers that help us run our store, and only as needed:

  • Shopify, our e-commerce platform;
  • payment providers and payment partners that process card payments on our behalf;
  • shipping carriers (FedEx and Ukrposhta) to deliver your order;
  • email, analytics and advertising tools (for example Google, Meta and Pinterest), which help us send newsletters and measure our marketing.

We may also disclose information if required by law.

Cookies

We use cookies to run the store (for example your cart), remember your preferences and understand how the site is used. You can manage cookies in your browser settings and, where available, in our cookie banner.

How long we keep it

We keep order information for as long as needed to fulfill orders and meet our legal and accounting obligations. Newsletter data is kept until you unsubscribe.

Your rights

You can ask us to access, correct or delete your personal information, or object to its use for marketing, by writing to coolcoollinen@gmail.com. Depending on where you live (for example the EU, the UK or California), you may have additional rights under local law.

Changes

We may update this policy from time to time. The current version is always available on this page.

Contact

CoolLinen, Sribnokilska St. 22, office 186, Kyiv 02095, Ukraine
Email: coolcoollinen@gmail.com
Phone: +380 98 903 80 38